SHIPPING METHOD: DHL EXPRESS (INTERNATIONAL)

Countries we ship to: Europe, UK, USA, Asia, Canada, and Australia,

All international shipments are processed at the Celeste Mendis warehouse in Sri Lanka and shipped via DHL. Please note that we do not process or ship orders on weekends or holidays. An estimated delivery time from DHL will be provided upon checkout. Delivery time may also exceed the estimate provided at the time of checkout for rural or remote international destinations or due to delays in customs clearance procedures.

Once your order is submitted, you will receive an order confirmation immediately, followed by a shipping confirmation within 48 hours. This shipping confirmation will include the tracking number that you can use to track your package through your order's journey.

Duties, customs tariffs, and VAT are set by the local government and determined based on a combination of the country of origin/manufacturing of the goods purchased and the classification of that merchandise in accordance with a harmonised system adopted and used by the local government. The amount of applicable duty, tariffs, and taxes will vary based on the product ordered and the specific rates set by the local government. You will have to pay these upon delivery.

Orders cannot be modified after they have been submitted. If you wish to cancel your order, please send an email as soon as possible to customer@celestemendis.com. We will make every effort to accommodate your request. However, there may be some instances where we are unable to cancel your order before it ships. If your order has already shipped out, our normal return policy will be in effect.

If your tracking information shows that your package was delivered, but you have not received it, please contact Customer Service at customer@celestemendis.com

Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.

In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email us as soon as possible at customer@celestemendis.com to to let us know. We ask that you send photos of the incorrect/damaged merchandise for our reference.